Our policies
Privacy Policy
We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store and share personal information when we provide disability services and supports, and the steps we take to keep it secure.
New Privacy Act change from 1 May 2026 – what it means to you
New Zealand’s privacy laws have been updated. From 1 May 2026, there is a new rule about how organisations collect personal information.
The updated law says that organisations like us must tell you when we collect personal information about you from someone else, rather than directly from you.
Website Privacy Policy
Our Website Privacy Policy explains how we collect, use, store, and protect personal information shared with us through our website.
Zero Tolerance to Unreasonable External Party Behaviour Policy
When we work with you, we build a relationship based on mutual honesty and respect. In rare cases, we may need to apply our Zero Tolerance to Unreasonable External Party Behaviour Policy. This could happen when the engagement creates health and safety concerns.