1. Pre-assessment letters – for people new to our service
a. Letter to the disabled person
Kia ora
This [email/letter] is to confirm your assessment appointment to discuss your disability and support needs.
Your and [support person] appointment details are:
Time:
Date:
Where:
What you can expect during the assessment conversation
During our conversation, we would like to understand:
- your day-to-day life – how things are right now, for you, your whānau and carers
- what types of support might help you, your whānau and carers live the life you want
- how much support you need and at what times of the day.
Things to help you prepare for our assessment conversation
We have attached a list of topics you may be asked about during your assessment. You may find it helpful to make notes to bring with you, so you don’t forget anything that you would like us to know about.
Making sure the summary of the assessment conversation is correct
After your assessment, we will send you a summary of our conversation. It is important you check that the summary contains everything you want to tell us about.
You will have time to review this summary. You can tell us about anything you think needs changing. You can also provide extra information.
We don’t make any decisions until we all agree that the summary reflects the information you have told us.
After the assessment summary is agreed
After your assessment summary is agreed we will determine if you are eligible for additional DSS-funded support and the types of support we can offer you.
Not every disabled person who has an assessment is eligible for DSS-funded support. If you are not eligible, we may recommend other types of support that could help you.
If you have any questions or need to change the meeting time
If you have any questions or you cannot meet with us as planned, please email or phone us. Our office hours are Monday to Friday, 8.30 am to 5.00 pm.
We look forward to meeting you.
b. Letter to the parent/caregiver/whānau/legal guardian
Kia ora
This email/letter is to confirm [name’s] assessment appointment to discuss their disability and support needs. We will also discuss [name’s] whānau and carers support needs.
Your appointment details are:
Time:
Date:
Where:
What you can expect during the assessment conversation
During our conversation we would like to understand:
- [name’s] day-to-day life – how things are right now, for [name] and their whānau and carers
- what types of support might help [name] and their whānau and carers live a good life
- how much support [name] needs and at what times of the day.
Things to help you prepare for the assessment conversation
We have attached a list of topics you may be asked about during the assessment. You may find it helpful to make notes to bring with you, so you don’t forget anything that you would like us to know about.
Making sure the summary of the assessment conversation is correct
After the assessment, we will send you a summary of our conversation. It is important you check that the summary contains everything you want to tell us about.
You will have time to review this summary. You can tell us about anything you think needs changing. You can also provide extra information.
We don’t make any decisions until we all agree that the summary reflects the information you have told us.
After the assessment summary is agreed
After the assessment summary is agreed we will determine if [name] is eligible for additional DSS-funded support and the types of support we can offer.
Not every disabled person who has an assessment is eligible for DSS-funded support. If [name] is not eligible, we may recommend other types of support that could help [name] and their whānau and carers.
If you have any questions or need to change the meeting time
If you have any questions or you cannot meet with us as planned, please email or phone us. Our office hours are Monday to Friday, 8.30 am to 5.00 pm.
We look forward to meeting you.
2. Reassessment letters – for ongoing clients
a. Letter to the disabled person
Kia ora [name]
This email/letter is to confirm your reassessment appointment to discuss your disability and support needs.
Your and [support person] appointment details are:
Time:
Date:
Where:
What you can expect during the reassessment conversation
During our conversation, we would like to understand:
- your day-to-day life – how things are right now, for you, your whānau and carers
- what additional support might help you, your whānau and carers live the life you want
- how much more support you need and at what times of the day.
Things to help you prepare for our reassessment conversation
We have attached a list of topics you may be asked about during your reassessment.
You may find it helpful to make notes to bring with you, so you don’t forget anything that you would like us to know about.
Making sure the summary of the reassessment conversation is correct
After your reassessment, we will send you a summary of our conversation. It is important you check that the summary contains everything you want to tell us about.
You will have time to review this summary. You can tell us about anything you think needs changing. You can also provide extra information.
We don’t make any decisions until we all agree that the summary reflects the information you have told us.
After the reassessment summary is agreed
After we have reviewed your reassessment, we will determine if you are eligible for additional DSS-funded support and the type of support we can offer you.
If you are not eligible for additional DSS-funded support, we may recommend other types of support that could help [name] and their whānau and carers.
If you have any questions or need to change the meeting time
If you have any questions or you cannot meet with us as planned, please email or phone us. Our office hours are Monday to Friday, 8.30 am to 5.00 pm.
We look forward to meeting with you.
b. Letter to the parent/caregiver/whānau/legal guardian
Kia ora
We are sending you this email/letter to confirm your upcoming reassessment conversation to help us understand your and [name’s] current support needs.
We will meet with you and [name] at [time] [date] at venue.
What you can expect during the reassessment conversation
During our conversation, we would like to understand:
- [name’s] day-to-day life – how things are right now, for [name] and their whānau and carers
- what types of support might help [name] and their whānau and carers live a good life
- how much support [name] needs and at what times of the day.
Things to help you prepare for our reassessment conversation
We have attached a list of topics you may be asked about during the reassessment.
You may find it helpful to make notes to bring with you, so you don’t forget anything that you would like us to know about.
Making sure the summary of the reassessment conversation is correct
After your reassessment, we will send you and [name] a summary of our understanding of the goals and supports you and [name] told us about. It is important that the summary contains everything you want to tell us, and everything we need to know.
You will have time to review this. You can tell us about anything you think needs changing. You can also provide extra information.
After the reassessment summary is agreed
After the reassessment summary is agreed we will determine if [name] is eligible for additional DSS-funded support and the types of support we can offer.
If [name] is not eligible for additional DSS-funded support, we may recommend other types of support that could help [name] and their whānau and carers.
If you have any questions or need to change the meeting time
If you have any questions or you cannot meet with us as planned, please email or phone us. Our office hours are Monday to Friday, 8.30 am to 5.00 pm.
We look forward to meeting you.