
Carer support: Who does what
Carer Support is a financial contribution designed to assist carers to have a break. While some may think we manage this support, it’s actually set up a little differently. Here’s how it works.
Carer Support doesn’t sit with one organisation alone. It’s a joint effort across three parts of the system, which means responsibilities are shared.
We allocate Carer Support. We find out who is eligible and how much a person may receive based on their disability-related needs, following a comprehensive needs assessment.
The Carer Support team at Health NZ are the ones to contact for anything day-to-day, such as:
- finding out how many Carer Support hours you have left
- how to complete a Carer Support claim form, and
- understanding Carer Support rules based on the Purchasing Guidelines
Health NZ no longer sends claim forms. If this is a barrier for you, contact their Carer Support team to discuss your other options.
- Call their Carer Support Team on 0800 855 066
- Send your claim forms to csclaims@health.govt.nz
- Email carer_support@health.govt.nz for general queries about Carer Support.
Find out more about Carer Support. If you’re ever unsure, feel free to ask us and we’ll point you in the right direction.