Contact Us
Whakapā mai
Talk to our Customer Service Team
For general enquiries and support-related questions, call us on 0800 824 5872
Change your supports
If your situation has changed, you may need to update your supports. You can send a new assessment, new diagnosis or any document that explains the change in your situation.
Change your contact details
Let us know if your contact details have changed so you can keep getting your supports on time.
Request for personal information
You can have copies of your needs assessment, support plan and other information we may have about you.
Send an appeal, complaint or compliment
We'd love to hear from you—your feedback helps us make things better.
Give feedback about a provider
The quality of support you receive from your provider matters to us.
Office location and accessible parking
When visiting our office, follow the signs to reception and accessible parking, and don’t forget to book an appointment ahead of time.
Language support
If English is not your first language, we can organise a translator or sign language interpreter.
Partner with us
Partner with us to make a difference—whether through funding, grants, or collaboration, your support helps us create lasting impact to disabled people.
Way Finders
Unlock the support you need from our ACC navigation service.
Living My Life
An empowering service for ACC clients, helping them take charge of their rehabilitation journey.
Media requests
Please email us directly and we'll do our best to give you the information you need.
Your Rights
In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers' Rights or the Code.